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Terms & Conditions

General Disclaimer

By having access to, receiving, and/or using the Services of this site, you have unconditionally accepted the terms and conditions of use and agree to be governed and bound by, this Agreement, and the Privacy Policy (“Policy”) located at omorganickitchen.com.

You assume the sole risk of making use or relying on the information, products and services available on this website. More Orgo Private Limited (Parent Company, referred here as MOPL) makes no representations about the suitability, completeness, timelines, reliability, or accuracy of the information, products described or contained in this site for any purpose, all information, products and services are provided in this site for any purpose, all information, products and services are provided “as is” without warranty of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

While MOPL endeavors to provide the most accurate, up to date information, products and services, the site may contain inaccuracies, typographical errors, or outdated information. Moreover, MOPL may make modifications or changes to this site or the information on products and services described in this site at any time. MOPL is not responsible for typographical or pricing errors on the site; MOPL reserves the right to modify or cancel orders anytime including but not limited to the orders that contain incorrect prices or menu or meals descriptions, orders in which MOPL believes the customer has violated applicable law and orders that MOPL believes are harmful to MOPL or its vendors/suppliers/affiliates. MOPL also reserves the rights to modify/limit the number of items purchased or orders placed through this site.

All content on this website including the logo, graphics, text, design, belong to MOPL and are the intellectual properties of MOPL are protected by appropriate legislations. No part of the content shall be copied, downloaded, transmitted or published without prior, written permission from MOPL.

MOPL may at any time modify the terms and conditions (“Terms”) of the Service without any prior notification and the revised version shall be available on the site. In the event of you not agreeing to the revised terms, then you should stop using the site. By continuing the usage of this site you are agreeing to the revised terms and conditions.

To access and use the Services, you may required to create a user account with the Company for the Services. You shall not reveal your user account information to anyone else. Sole responsibility for maintaining the confidentiality and security of your user account and for all activities that occur on or through your user account will be yours.
You agree to immediately notify the Company of any security breach of your user account. The Company shall not be responsible for any losses arising out of the unauthorized use of your user account.

Although to avail the Services requires registration, however the website could also be used by unregistered users or visitors and the terms and conditions of this Agreement are also binding to such users or visitors when they are using the website.

Delivery

OMKITCHEN is presently delivered for addresses in Delhi & NCR only. For other areas please call on our direct number at +91-9999060475.

OMKITCHEN cannot commit fixed time for delivery. Delivery of our products is done seven days a week (Monday-Sunday) between 1:00 PM to 3:00 PM. It may get delayed/canceled/postponed on certain days due to extreme weather conditions, government regulatory activities, public holidays, festivals and any unpredictable circumstances.

We plan and deliver in time if our customers’ order comes at-least 24 hours in advance between 8 am to 8 pm (Monday to Friday). The time of placing the order would the one mentioned on the website.

We do take urgent requests in special cases, when order is in bulk. For Corporate booking/bulk booking and charges customers can contact us directly M: +91-9999060475

While placing orders, the customer shall be required to provide following details. After the order is accepted by OMKITCHEN, a confirmation email/message will be sent to the customer.

  • • Name of the recipient
  • • Flat number/bungalow number
  • • Name of the building
  • • Name of the road/street/marg
  • • Contact number land line/mobile
  • • Proper/familiar land mark
  • • Email address

The delivery will be made on the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address at any circumstances.

In case of civil disturbances, floods, heavy rains, national bandh or in happening of any other major event, we reserve the right to cancel the order or reschedule the delivery to another date.

OMKITCHEN delivery person will attempt delivery of the meals once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery attempt will be made. OMKITCHEN will consider the order as “executed” in the following cases:

  • • Delivery not done due to wrong address given by the customers
  • • Non availability of the recipients at the address
  • • Premises locked
  • • Wrong phone number or phone not working or switched off or not reachable, when tried by the delivery person
  • • Addressee refused to accept the products
  • • Delivered the product at the security cabin of the building/Reception/Neighbor, based on the instructions from the customer.

Request for cancellation of confirmed order can be made only 24 hours in advance.

OMKITCHEN delivery boy will hand over your order and he will request you to hand over the used tiffin’s to him.

FROM TIME TO TIME, OMKITCHEN WILL SEND SOME PROMOTIONAL, AND HEALTHY TREATS. THESE TREATS ARE PURELY A COURTESY GESTURE FROM OMKITCHEN FOR ITS REGULAR CUSTOMERS, AND THESE TREATS WILL BE GIVEN COMPLETELY ON DISCRETION OF OMKITCHEN MANAGEMENT.

Force Majeure

The Company shall be under no liability whatsoever to You in the event of non-availability of any portion of the Services occasioned by Act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, failure of any public utility, man-made disaster, infrastructure failure or any other cause whatsoever beyond the control of the Company.

Limitation on Liability

IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Last modified: March 6, 2019
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